A Customer Service Representative supports customers by addressing inquiries, resolving complaints, offering information about products or services, and ensuring a positive customer experience. They communicate through various channels such as phone, email, chat, or in-person, depending on the company’s operations.

Customer Service Representatives are trained to handle challenging customer interactions with calmness and empathy. They actively listen, validate the customer’s concerns, and strive to find resolutions that meet the customer’s needs while staying within company policies. If a resolution cannot be achieved at their level, the issue may be escalated to a supervisor.

Hiring a freelance Customer Service Representative provides flexibility, cost efficiency, and access to a diverse talent pool. This approach allows companies to scale their customer service team based on demand, without the long-term commitment of a full-time employee, offering a practical and budget-friendly solution.

With And We Support, you gain access to an entire team of professionals who will collaborate to handle, manage, and audit all your work seamlessly.

Every virtual assistant of And We Support goes through 3 month training process.

First month is the classroom training where the virtual assistant learns about the industry, technicalities, jargons and functioning. Here they also get mastery over all the tools and softwares used in the industry.

Second month is ‘Buddy Up’ trainnig program because we know that just the theory is not enough, you need to see the action. During this period, The ‘Virtual Assistant’ learns the practical work sitting near the person actually working and observes how actual work is done.

This month is gaining the practical knowledge, under the supervision of trainer and the already working experiences VA, the apprentice start working on practical projects to gain experience on real life projects.

You can utilize multiple assistants tailored to your specific needs and the diverse nature of your work or projects.

All these assistants will be supervised and coordinated by your CSM and TL, eliminating the need for you to manage them directly.

You’ll receive detailed reports on their work, which will be regularly audited and thoroughly reviewed to ensure consistent quality and accountability.

managed by your CSM and TL so you will not have to worry about managing these different VAs.

You will get detailed reports of this work and all of them will be regularly audited and all of their work will be checked on regular basis.